About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Backed by Insight and Techstars.
About the role
The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule
- Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems
- Conducting business analysis on process mapping and advising customers on IT products/platform configurations
- Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform
- Managing enterprise implementations across multiple modules, including Sight, Risk, Traceability, Lab Testing, and Production Monitoring
- Ensuring interoperability and data consistency across modules during deployment
More about this role
About the role
The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.
What you'll do
- Managing and measuring IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return-on-investment (ROI), and annual recurring revenue.
- Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule.
- Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems.
- Conducting business analysis on process mapping and advising customers on IT products/platform configurations.
- Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform.
- Configuring and operationalizing technical platform...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs