Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside... Backed by General Catalyst, Khosla and Kleiner Perkins.
About the role
Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and reporting to the Head of IT and Enterprise Security, this Director leads the three core functions of IT Operations — IT Support, IT Logistics, and AV & Executive Support — through a team of three managers and approximately 20 people in total.
What they're looking for
- Proven track record of leading a large, multi-disciplinary IT operations team — covering IT support, logistics, and AV or executive support — at a mid-to-large technology company
- Experience managing teams of 20 or more people across multiple IT functions, with direct oversight of managers and demonstrated success in hiring, developing, and retaining talent
- Budget ownership and financial accountability at scale — experience managing IT budgets of $5M or more, including hardware, licensing, and vendor spend
- Demonstrated ability to lead organisational change and innovation, not just execute existing playbooks — this role requires someone who builds the vision, not just delivers against it
- Authentic, transparent leadership style with a track record of building trust-based relationships with direct reports, peers, and senior stakeholders up to and including C-suite level
More about this role
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting...
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