Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside... Backed by General Catalyst, Khosla and Kleiner Perkins.
About the role
The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support, AV, IT Logistics, Corporate Engineering, and Executive Support. Together, we work to ensure that every employee across Instacart has access to a seamless, high-quality technology experience — whether they're working from home or walking into one of our offices.
What they're looking for
- 3+ years of experience in helpdesk or IT support, including hands-on customer service in a professional environment
- Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems
- Proven ability to manage multiple support requests and priorities simultaneously, working independently with strong follow-through and attention to detail
- Strong communication skills with the ability to work effectively across a wide range of people and technical comfort levels
- Ability to occasionally lift up to 40 lbs (for hardware deployment and equipment setup)
More about this role
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support,...
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