Temporary and permanent staffing: hospitality, warehouse, retail, hotel, event, and food service operations. 7M workers across 400+ cities in U.S. and Canada. Backed by Greylock, Y Combinator and GV.
About the role
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1+ years in Trust & Safety, Operations, or Compliance
- Demonstrated ability to weigh conflicting accounts and reach a fair finding under pressure, with a habit of checking your own bias
- Daily professional use of AI to query data and build tools, and a working knowledge of where it fails
- Fluency in Excel or Google Sheets, and comfort moving through internal systems to assemble facts
- Experience tracking and reporting operational metrics, and judgment about which ones mislead
- Ownership of each case until the underlying problem is solved
More about this role
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
We are hiring a Trust & Safety Product Operations Specialist to investigate safety incidents and work with the Product and Legal teams to prevent the next one. You will report to the Director of Trust & Safety. You will turn what cases and data show into product feedback and process fixes.
This role uses AI throughout. You will prompt it to query data and build tools, and you will answer for what it produces.
- Run safety investigations from intake through resolution. Weigh conflicting accounts against the evidence, and close each case with a written finding that a second reviewer can verify.
- Handle escalated tickets. Communicate clearly with professionals and partners, and with legal and law enforcement when a case...
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