Empower learning with Instructure’s LMS and edtech solutions for K–12, higher education, and businesses. Discover Canvas, Impact, and Mastery to drive success. Backed by Bessemer and Insight.
About the role
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience turning a company vision into work that teams can execute, in a Customer Success, account management, or post-sales organization
- A track record of leading managers, not only individual contributors, and growing leaders who decide without you
- Experience building team structures, spans, and segmentation models that fit a strategy, and making the case for changing them
- Strong leadership presence with both customers and internal executives, including the ability to influence decisions without formal authority
- Experience forecasting a book of business accurately, and sizing the impact of risk and expansion possibilities
More about this role
At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a Director of Customer Success to lead our NORAM K12 Customer Success team. You'll lead a team of Managers, as well as their Customer Success Managers and Customer Success Associates, to ensure the success of our entire NORAM K12 customer base. This is a highly visible role that partners daily with Sales, Renewals, Marketing, Services, Support, and Product, represents NORAM K12 in global Customer Success strategy, and builds executive relationships with key schools, districts, and states.
You’ll lead the team that shows up as a strategic partner, a trusted thought leader, an advocate, and a connector for every district we serve. That means business reviews worth a superintendent's time, value realization measured against institutional outcomes,...
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