Empower learning with Instructure’s LMS and edtech solutions for K–12, higher education, and businesses. Discover Canvas, Impact, and Mastery to drive success. Backed by Bessemer and Insight.
About the role
Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning. Drive team engagement and foster a collaborative, high-performance team culture. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role
- Demonstrated experience successfully managing teams and driving both customer retention and revenue growth
- Highly developed leadership and coaching abilities, with a record of building and developing high-performing teams
- Advanced negotiation skills, experienced in managing high-value, multi-product, and complex customer accounts
- Strategic thinker with a proven track record of driving process improvements and implementing scalable solutions
- Proficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project management software (e.g., Asana, Jira)
More about this role
At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
As a Renewal Manager, you will play a key leadership role overseeing a team of Renewal Representatives focused on driving customer retention and growth within our K-12 portfolio. You will be accountable for managing team performance, developing talent, optimizing renewal processes, and collaborating cross-functionally to ensure best-in-class renewal outcomes. Leveraging your experience in account management and strategic planning, you’ll be responsible for leading escalations, implementing process improvements, and executing initiatives aligned with organizational goals.
Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning.
Drive team engagement and foster a...
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