Find and fix known and unknown issues, improve yields, and transform operations using Instrumental's Manufacturing Acceleration Platform. Backed by First Round Capital.
About the role
We’re looking for a Technical Customer Success Executive who brings a rare combination of deep manufacturing expertise, technical problem-solving ability, and customer leadership. You’ll partner directly with some of the world’s leading electronics manufacturers, helping them realize measurable business impact from the Instrumental platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Operate with ownership and urgency: Customer challenges rarely fit neatly into a playbook. You’ll take initiative, navigate ambiguity, and do whatever it takes to deliver results for customers
- 8+ years of experience in hardware development, manufacturing, test, quality, reliability, or technical program management within the electronics industry
- 2+ years of experience working directly with customers, manufacturing partners, or cross-functional teams with responsibility for technical outcomes
- Deep understanding of manufacturing KPIs including yield, failure analysis, throughput, quality, and production readiness
- Experience analyzing electronics test, functional, or reliability data to identify root causes and drive improvements
- Ability to translate complex technical problems into clear business impact and communicate effectively with executive stakeholders
More about this role
Instrumental builds the manufacturing acceleration platform behind the world’s most complex electronics. We capture digital exhaust and engineering context from assembly lines—images, test logs, BOM data, performance, repair cycles—and our AI engines identify insights that are difficult or impossible for human engineers to find. We accelerate the companies building the AI era by improving manufacturing yield, throughput, and ramp. NVIDIA, Meta, L3Harris, and their manufacturing partners rely on Instrumental to accelerate new product introduction and production.
As AI infrastructure demand accelerates, manufacturers are under increasing pressure to bring products to market faster while maintaining quality and yield. Instrumental plays a critical role in helping these teams gain visibility into their manufacturing processes, identify failures faster, and make data-driven decisions.
We’re looking for a Technical Customer Success Executive who brings a rare combination of deep manufacturing expertise, technical problem-solving ability, and customer leadership. You’ll partner directly with some of the world’s leading electronics manufacturers, helping them realize measurable business...
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