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About the role
Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Manager (CRM). This is a pivotal hire as we redefine how account management drives growth, client retention, and long-term value in a rapidly evolving digital marketing landscape.
What they're looking for
- 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams
- Proven success driving growth and retention in SMB-focused digital marketing, SaaS, or online marketplaces (Zillow, Yelp, Angi, Thumbtack, etc.)
- Strong leadership track record of energizing teams, improving morale, and delivering results through change
- Consultative, strategic approach to client engagement - able to turn retention into expansion
- Analytical rigor and comfort with data-driven decision-making
- Excellent communication and executive presence, able to influence clients, reps, and senior leaders
More about this role
Client Relations Manager at Martindale-Avvo – Seattle, WA
Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Manager (CRM). This is a pivotal hire as we redefine how account management drives growth, client retention, and long-term value in a rapidly evolving digital marketing landscape.
Why This Role Matters : Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising, and our clients - SMB law firms - need trusted partners more than ever. We’re rebuilding our Account Management team to be more strategic, consultative, and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.
- Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.
- Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.
- Champion our value proposition in an AI-driven market, equipping reps...
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