IonQ delivers trapped ion quantum computing systems, cloud access, and enterprise solutions for real-world quantum applications. Backed by NEA, SoftBank VF and GV.
About the role
We are looking for HelpDesk Technician III. As a HelpDesk Technician III, you’ll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world’s best quantum computers to solve the world’s most complex problems. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in IT or equivalent experience in end-user service desk support
- 3+ years of IT experience in a similar role, working with ITSM tools (Jira)
- An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment
- Working with different manufacturers for warranty repair work (Dell, Boxx, Apple)
- Extensive experience supporting current hardware, software, and technologies
- Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom)
More about this role
IonQ, Inc . [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance .
Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.
Travel: 30%, domestic or international.
We are looking for HelpDesk Technician...
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