Isembard is building the industrial base of the West through a connected network of factories, operators and software. Backed by Notion Capital.
About the role
Defense, aerospace and energy customers depend on us for precision-machined parts on dates that cannot move. The Account Manager owns a set of those customer relationships in the US. You will sit between the shop floor and the customer's program schedule, turning production reality into updates the customer can act on and customer priorities into production urgency. We grow accounts by being a reliable partner, and you will be responsible for growing yours. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Three or more years in customer success, account management or program management, ideally in manufacturing, aerospace, defense or another regulated industry
- Enough technical fluency to discuss tolerances and production scheduling with customers and machinists
- Judgment about when a situation needs a phone call rather than an email
- Composure in difficult conversations about a slipped date or cost overrun, and the ability to present a credible recovery plan
- Strong organization across several accounts, and comfort building your own systems
More about this role
Isembard is building a network of high-performance factories for critical industries. We combine advanced machine tools, robotics and our own software, MasonOS, to make precision components for aerospace, defense, energy and frontier technology companies, with factories across the US, UK, Germany and France. Our mission is to forge industrial acceleration.
Defense, aerospace and energy customers depend on us for precision-machined parts on dates that cannot move. The Account Manager owns a set of those customer relationships in the US.
You will sit between the shop floor and the customer's program schedule, turning production reality into updates the customer can act on and customer priorities into production urgency. We grow accounts by being a reliable partner, and you will be responsible for growing yours.
Own a named portfolio of customer accounts as the main contact for program managers, quality leads and procurement.
Know the status of every active purchase order before anyone asks.
Raise schedule risk, quality concerns and delays before the customer has to, choosing the right channel for each update.
Own quotes and order management for your accounts, with technical support...
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