Govern human and AI workflows with Island’s Enterprise Agentic Control Plane. Streamline ZTNA, enforce browser DLP, and optimize digital experiences. Backed by Insight and Sequoia.
About the role
Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume. We are looking for a passionate and experienced Customer Success Manager to join our North America team. This individual will work closely with our key strategic customers to ensure the successful deployment of our enterprise browser, achievement of business goals, and full adoption of our platform by end users. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Computer Science, Business, or a related field
- 2–10+ years of proven experience in customer success, preferably in the software industry, working in a high-touch or mid-touch model with fewer than 20 accounts per CSM
- Project management experience, including developing project plans and stakeholder status reporting
- Understanding of cybersecurity principles
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
- Excellent problem-solving and analytical skills
More about this role
Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.
Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.
Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.
Come build with us. Together, we’re changing how the world works.
Island is the ideal environment for enterprise work — security is everywhere without ever getting in the way. Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace, giving organizations universal visibility and control while delivering a fast, fluid, beautifully simple experience to...
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