Govern human and AI workflows with Island’s Enterprise Agentic Control Plane. Streamline ZTNA, enforce browser DLP, and optimize digital experiences. Backed by Insight and Sequoia.
About the role
As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of hands-on experience in support roles, working directly with enterprise customers
- 5+ years of proven experience in troubleshooting methodologies and problem-solving skills
- 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere
- In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem
- Expertise in OS systems, including, Windows, Mac and Linux
- Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol
More about this role
Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.
Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.
Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.
Come build with us. Together, we’re changing how the world works.
As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.
In this role, you will have the opportunity to work with a small,...
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