Ivo provides an AI-powered contract intelligence platform that helps legal and business teams review, analyze, and extract insights from agreements. Backed by Icehouse Ventures.
About the role
We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives. Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish success plans tailored to their goals and requirements. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3-6 years of experience in a SaaS customer success or account management role, experience in legal tech or with legal professionals is a strong plus
- Proven track record of working with mid-market to enterprise customers
- Exceptional communication and interpersonal skills: you’re presentable, pleasant, and confident in driving conversations
- Strong understanding of customer success strategies, retention planning, and value-based selling techniques
More about this role
Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong.
Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other.
At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft.
We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives.
Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish success plans tailored to their goals and requirements.
Customer Support & Issue Resolution: Act as the...
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