Ivo provides an AI-powered contract intelligence platform that helps legal and business teams review, analyze, and extract insights from agreements. Backed by Icehouse Ventures.
About the role
Exceptional communication and interpersonal skills: you're presentable, pleasant, and confident in driving conversations, including over the phone and in group settings. Comfort with prioritization and triage — knowing where to spend your limited time across many accounts. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3-7 years of experience in a SaaS customer success or account management role, ideally managing a high-volume portfolio of mid-market accounts, experience in legal tech or with legal professionals is a strong plus
- Proven ability to manage a large book of business efficiently without sacrificing customer satisfaction
- Exceptional communication and interpersonal skills: you're presentable, pleasant, and confident in driving conversations, including over the phone and in group settings
- Strong understanding of customer success strategies, retention planning, and scalable, process-driven account management
- Comfort with prioritization and triage — knowing where to spend your limited time across many accounts
More about this role
Contracts are the oldest business technology in human history. They allow us to collaborate: they define what we promise each other, how we work together, and what happens when things go wrong.
Ivo builds AI products that helps companies like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase solve their most difficult contracting problems. We think that large language models have created an opportunity to fundamentally change how businesses collaborate with each other.
At Ivo you will work on challenging problems with colleagues who have high standards for each other, move fast, and care deeply about their craft.
The Opportunity
We are seeking a skilled and dedicated Mid Market Customer Success Manager with a background in SaaS customer success or account management to own a growing portfolio of mid-market accounts. This role is central to ensuring our customers derive maximum value from our product, at scale. You'll balance a higher volume of accounts than our enterprise team, relying on efficient, repeatable processes to drive onboarding, adoption, and renewals across a broad book of business.
What You'll Do
Scaled Onboarding & Success Planning: Lead efficient,...
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