Jack Henry™ is a well-rounded technology provider serving community and regional financial institutions with a wide offering of capabilities.
About the role
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Learns & operates advanced processes within the department
- Alerts management of potential issues and makes suggestions for improved processes
- Researches customer problems/issues to increase personal knowledge and basic familiarity with the supported product and provides the highest caliber of support possible
- Works with financial institutions, merchants and customers to ensure payment issues are resolved and funds are correctly applied
- Receives incoming calls and/or emails from external and/or internal customers and answers questions according to department guidelines
- Documents issues and resolutions, per department standards
More about this role
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.
Jack Henry is seeking to hire a talented Payment Operations Specialist III to join the iPay Payments Support team. This individual will be knowledge & skilled in researching and resolving issues related to payment processing, payment methods, payment returns, notification of changes and/or customer inquiries. Serves as subject matter expert in one or more specific areas and assists in resolving more complex payment issues. Handles specific task to include; conversions, prospecting, ePayments, providing quality assurance on scrub files and/or...
Read the full posting on Jack Henry & Associates's site ↗
Browse similar: Startup jobs · Remote jobs