Jack Henry™ is a well-rounded technology provider serving community and regional financial institutions with a wide offering of capabilities.
About the role
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A minimum of 7 years in technical support experience
- Previous experience as a manager, supervisor, or team lead in a technical environment, including managing escalations
- Experience in the fintech, banking, payments, and/or ecommerce industries, or working with products that perform these functions
More about this role
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Jack Henry is seeking a Technical Support Engineering Manager to join the Professional Services SmartPay group within Enterprise Payment Solutions (EPS). This role will oversee a group of Technical Support Engineers that perform level two support for the SmartPay platform. To be successful in this role, candidates must be a hands-on working manager, a team player, and be able to keep up with all escalations while meeting business service-level agreements. This is not just a management position- we are seeking a true team player who can provide high level technical assistance and enjoys working in a fast-paced environment.
This position can be based to work out of any Jack Henry office or remotely from any US location. Travel for this role may be up to 5% for occasional team meetings.
- Manages the Level...
Read the full posting on Jack Henry & Associates's site ↗
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