We help organizations succeed with Apple providing ability to manage Apple devices, connect users to resources and protect your business from cyber threats. Backed by Battery.
About the role
At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in a customer-facing role, with direct, real-time interaction with customers or clients.(Required)
- Strong problem-solving abilities with a customer-first mentality
- Basic technical knowledge and an aptitude for learning new software systems
- Excellent communication skills, both written and verbal
- Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar)
- Familiarity with basic troubleshooting methods and diagnostic tools
More about this role
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution.
This position...
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