About the role
As Patient Onboarding Officer at London Egg Bank, you will play a direct role in one of the most meaningful challenges in fertility care — ensuring that individuals and couples who could benefit from donor egg treatment are supported into the care they need. Every year, demand for donor eggs outstrips supply, meaning thousands of patients miss out — and the quality of the onboarding journey is one of the most significant factors in whether they proceed.
More about this role
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
As Patient Onboarding Officer at London Egg Bank, you will play a direct role in one of the most meaningful challenges in fertility care — ensuring that individuals and couples who could benefit from donor egg treatment are supported into the care they need. Every year, demand for donor eggs outstrips supply, meaning thousands of patients miss out — and the quality of the onboarding journey is one of the most significant factors in whether they proceed. This is a commercially minded, patient-centred role where you will take full ownership of the recipient onboarding journey — from first enquiry through to treatment commencement —...
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