Backed by GV.
About the role
Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi. Our goal is to be a patient’s healthcare home, supporting more of her care needs both in and outside of telehealth visits. This role will shape the journey from the first visit and onward: how patients stay engaged, return for follow-up care, and discover the other ways Midi can support them. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High-Agency Problem Solver: An action-oriented, ownership mindset with the ability to break complex challenges into simple, scalable solutions in a fast-paced environment
More about this role
📍 Hybrid Preferred , Palo Alto or San Francisco (2 days/week in office)
Job Type: Full-time W2
Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi. Our goal is to be a patient’s healthcare home, supporting more of her care needs both in and outside of telehealth visits. This role will shape the journey from the first visit and onward: how patients stay engaged, return for follow-up care, and discover the other ways Midi can support them. You will set the roadmap and work with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and more to ship experiences that are trusted, empathetic, and measurably improve patient engagement and retention.
- Own the Patient Experience Roadmap: Define the vision and roadmap for the web experience patients use across their care journey, from onboarding and visit preparation through follow-up care and long-term support. Set clear targets for engagement and retention, and prioritize the bets most likely to reach them.
- Extend Care Beyond the Visit: Identify and build the touchpoints that help patients get more of their care needs met...
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