Junction provides seamless lab testing and wearable device data in a single integration to help healthcare providers scale personalized, predictive care. One API, nationwide lab networks, and built-in operational support – so you can focus on patient outcomes. Backed by Y Combinator.
About the role
If you're passionate about how technology can supercharge healthcare, you’ll fit right in. You: An empathetic and driven problem solver with 2+ years of SaaS support experience, who brings calm and clarity when things get chaotic Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You have 2+ years of support experience at a B2B2C SaaS company, ideally in a structured support environment
- You’re hands-on in identifying, reproducing, and resolving customer-reported issues. You take full ownership of an issue and follow through until its resolved
- You’ve worked at a small or mid-size company, and you’re comfortable operating without a playbook or loads of documentation
- You thrive when working a busy queue, and you take pride in closing tickets well and quickly
- You’re calm, empathetic, and accurate in how you communicate, both in writing and verbally
- When something’s repetitive, you build a better way to do it. You’re excited to use AI and other tools to solve problems, not just to work through them faster
More about this role
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: build the infrastructure that makes predictive, personalized care possible.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC , and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
You: An empathetic and driven problem solver with 2+ years of SaaS support experience, who brings calm and clarity when things get chaotic
Us: A fast-growing, remote-first healthcare infrastructure company powering lab testing and wearable connectivity for digital health companies
Junction does lab-ordering infrastructure, which means when something goes wrong for one of our customers,...
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