Justworks combines easy-to-use HR software with real human support to handle your company. Backed by Index, Redpoint and USV.
About the role
As a Director of Onboarding how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum of 10 years of professional experience, ideally in onboarding, implementation, customer success, account management, account development, customer support, professional services or related fields
- Minimum of 6 years of people management experience building and managing large (ideally 40+ employees) customer-facing teams in a fast-paced, dynamic environment
- Experience leading a management team of managers
- Track record of building, executing, and hitting adoption and revenue expansion plans
- Experience working with complex products and communicating complicated ideas and processes in an easy to understand way
- Ability to architect onboarding and implementation delivery models that align with current customer segments, deliver customer value and scale with growth projections
More about this role
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
As the Director of Onboarding, you will be a vital part of the leadership team for Justworks’ broader Customer Success Organization. In this role, you will lead Justworks’ Customer Onboarding function, responsible for customers transitioning from the Sales team (acquisition) to being live on Justworks platform.
You will oversee a 40+ person organization...
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