Justworks combines easy-to-use HR software with real human support to handle your company. Backed by Index, Redpoint and USV.
About the role
As the Director, Customer Success, you will be a vital part of the leadership team for Justworks' broader Customer Success organization. In this role, you will lead Justworks' Customer Success team, bringing a customer success-minded vision grounded in revenue growth, and approach to leading this critical and evolving customer-facing function. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A problem solver- you genuinely enjoy figuring out how and why things work, and looks to optimize for the customers and scale for Justworks
- Minimum of 10 years of professional experience, ideally in customer success, account management, account development, customer support, professional services or related fields
- Minimum of 6 years of people management experience building and managing large (60+ employees) customer-facing teams in a fast-paced, dynamic environment
- Experience in driving commercial outcomes and results, specifically with existing customers
- Experience working with complex products and communicating complicated ideas and processes in an easy to understand way
- Ability to architect success delivery models that align with current customer segments, deliver customer value and scale with growth projections
More about this role
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
As the Director, Customer Success, you will be a vital part of the leadership team for Justworks' broader Customer Success organization. In this role, you will lead Justworks' Customer Success team, bringing a customer success-minded vision grounded in revenue growth, and approach to leading this critical and evolving customer-facing function.
You will oversee and...
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