JWP Connatix provides an end-to-end video platform that manages, streams, and monetizes live and on-demand content across web, mobile, and CTV. Backed by Headline (formerly e.ventures).
About the role
L1 Support is the first line of defense for JWX’s live-streaming and video platform - monitoring infrastructure in real time, triaging incidents, and keeping customer streams running. It’s a technical operations role: you’ll be in Zendesk, AWS, reading CloudWatch metrics, debugging Zabbix alerts, and - for engineers who want it - building the internal tools the team runs on. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Comfortable navigating the AWS Console - EC2 instance details, CloudWatch metrics and dashboards (reading error rates, latency, host health against thresholds)
- Understanding of streaming protocols - HLS (.m3u8) and DASH (.mpd) manifests, enough to reason about a broken or degraded stream
- Comfortable using Postman or a similar API client to inspect/debug requests
- Familiarity with monitoring/alerting tools (Zabbix or equivalent) - triaging an alert, checking whether the underlying resource is actually still a problem
- Basic CDN concepts (origin vs. edge, why a stream might resolve differently per region)
- Demonstrated proactive troubleshooting ability - through experience, projects, or coursework
More about this role
JWX’s mission is to provide technology that empowers media businesses to connect their content with consumers across every platform. We help publishers transform content into multi-format experiences, reach audiences wherever attention moves, and strengthen monetization in a fragmented landscape. As part of the broader ecosystem, JWX also supports streaming companies and advertisers with solutions built for how modern media is distributed and consumed.
- Our video players are embedded directly on publisher sites, including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more.
- We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers’ video content.
- We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B+ combined video plays and ad impressions every month.
L1 Support is the first line of defense for JWX’s live-streaming and video platform - monitoring infrastructure in real time, triaging...
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