Grow your revenue with Kafene. Attract and convert customers from all credit profiles with flexible lease-to-own programs. Backed by Gaingels.
About the role
Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You are comfortable working in a remote environment with reliable internet access
- You have proven customer support experience, ideally in the rent/lease-to-own industry
- You exhibit strong phone contact-handling skills and active listening
- You possess excellent communication and presentation skills, being bilingual is a plus
- You demonstrate the ability to multitask, prioritize, and manage time effectively
- You hold a high school diploma or equivalent, a college degree is preferred
More about this role
Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.
The numbers tell our story: over $500 million in originations and counting. But we're just getting started.
Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the globe—all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers .
Ready to be part of the fintech revolution? Join us.
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues...
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