Drive measurable growth with Kard’s commerce media network powered by predictive AI and first-party data to deliver personalized rewards that convert. Backed by Techstars.
About the role
Note: We are currently only able to hire candidates residing in India for this fully remote position. Kard is looking for a detail-oriented, technically capable Support Specialist to join our team. This role will serve as a primary point of contact for technical support requests from our issuer and merchant partners, helping troubleshoot issues, resolve transaction discrepancies, and ensure smooth day-to-day platform operations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–6 years of experience in technical support, application support, technical operations, or a similar role
- Hands-on experience troubleshooting REST APIs using Postman or similar tools
- Experience querying databases, particularly MongoDB or other NoSQL databases, to investigate technical issues
- Strong technical problem-solving skills, with the ability to investigate issues, identify root causes, and determine appropriate next steps
- Experience managing support tickets through Zendesk, Jira, or similar ticketing systems
- Ability to communicate technical findings clearly to both technical and non-technical stakeholders
More about this role
Kard is building commerce media infrastructure that connects financial institutions, financial-services platforms, and merchants through data and merchant-funded rewards. As our reach expands, we are building for a step-change in scale, and for opportunities ranging from more relevant rewards and marketer intelligence to new commerce and distribution models.
Note: We are currently only able to hire candidates residing in India for this fully remote position.
Kard is looking for a detail-oriented, technically capable Support Specialist to join our team. This role will serve as a primary point of contact for technical support requests from our issuer and merchant partners, helping troubleshoot issues, resolve transaction discrepancies, and ensure smooth day-to-day platform operations.
The Support Specialist will use tools like Zendesk, Postman, MongoDB, and the Kard Portal to investigate technical issues, manage partner requests, and support critical operational processes. The ideal candidate is a strong problem-solver who is comfortable working with APIs and databases, communicating with external partners, and taking ownership of issues from investigation through resolution.
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