Keeper is the unified control plane for privileged access, secrets, remote connections, endpoints and databases in a single zero-trust platform. Backed by Insight.
About the role
The IT Support Engineer, Tier 2 will report to the Director of IT and provide advanced end-user support while serving as a key on-site technical resource for Keeper’s El Dorado Hills office. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in IT support, desktop support, systems support or a related technical role
- Experience providing Tier 2 or escalated technical support in a business environment
- Strong hands-on experience supporting Microsoft Windows and macOS environments
- Experience working with physical servers, server racks, switches, cabling or other on-site IT infrastructure
- Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking
- Experience troubleshooting hardware, operating systems, software, user access and connectivity issues
More about this role
Keeper Security is hiring an IT Support Engineer, Tier 2 to join our IT team and provide advanced technical support for employees, office infrastructure and on-site systems at our El Dorado Hills, CA location. This role requires candidates to be local to the El Dorado Hills area and work on-site a minimum of 3 days per week, with additional on-site coverage as needed for projects, incidents or infrastructure support.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help maintain the reliable, secure technology environment that supports Keeper’s employees and business operations.
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its...
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