Ketch is enterprise data privacy management software for consent, DSARs, data mapping, AI and assessments—built for GDPR, CCPA, and US state laws. Start free. Backed by CRV.
About the role
Ketch is hiring a Customer Success Lead, Digital & Scaled Programs to build and operate 'Success-at-Scale' programs that help customers capture the full range benefits from Ketch products, support growth, and reduce risk across our customer base. This role is responsible for developing and executing a 1:many, lifecycle-driven Success-at-Scale program. Customer Success is part of our CX team and part of our larger Go-to-Market organization. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You use AI tools such as Claude to turn the signals CX Ops surfaces into business review decks, value calculations, and email journeys, refining engagement plays as new signals come in
- You have hands-on HubSpot experience building customer segments and targeted outbound content
- You're comfortable presenting value directly to customers and have enough product depth to handle escalations independently
- You navigate a matrix organization and influence cross-functional teams, including Product, Engineering, Sales, Marketing, and Legal, without direct authority
- You build and communicate the program clearly amid ambiguity, executing and iterating across both breadth and depth
- 5+ years experience in Customer Success, Customer Success Operations, Lifecycle, Growth, or a similar role in B2B SaaS, ideally within a matrix organization
More about this role
Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.
As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.
At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly...
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