Ketch is enterprise data privacy management software for consent, DSARs, data mapping, AI and assessments—built for GDPR, CCPA, and US state laws. Start free. Backed by CRV.
About the role
Ketch is hiring a Customer Success Lead to own relationships with 20 to 25 of our largest strategic customers. You will know the people who matter at each account, show them the value they get from Ketch, and make sure they stay and grow with us. This is a customer-facing role, and most of your time will be spent with customers. You will work alongside our Success-at-Scale CSM, using the same signals, playbooks, and metrics. Customer Success is part of our CX (Customer Experience) team within Go-to-Market. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You build lasting relationships with senior stakeholders
- You build ROI cases and present them to executives
- You understand how privacy, legal, and marketing teams run a privacy program
- You use AI tools such as Claude to pull context from Salesforce, HubSpot, Intercom, and product data
- You influence Product, Engineering, and Sales without direct authority
- 12+ years in B2B SaaS Customer Success or Account Management, including 5+ years with enterprise or strategic accounts
More about this role
Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.
As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.
At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly...
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