Ketch is enterprise data privacy management software for consent, DSARs, data mapping, AI and assessments—built for GDPR, CCPA, and US state laws. Start free. Backed by CRV.
About the role
Ketch is hiring a Customer Success Lead to own relationships with 20 to 25 of our largest strategic customers. You will know the people who matter at each account, show them the value they get from Ketch, and make sure they stay and grow with us. This is a customer-facing role, and most of your time will be spent with customers. You will work alongside our Customer Success Lead, Digital & Scaled Programs, using the same signals, playbooks, and metrics. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You build lasting relationships with senior stakeholders
- You build ROI cases and present them to executives
- You use AI tools such as Claude to pull context from Salesforce, HubSpot, Intercom, and product data
- You influence Product, Engineering, and Sales without direct authority
- Although this role is remote, candidate must be located in Chicago, New York City, San Francisco, or Atlanta
- 12+ years in B2B SaaS Customer Success or Account Management, including 5+ years with enterprise or strategic accounts
More about this role
Ketch is a modern privacy management software that keeps enterprise's data clean, permissioned, and AI-ready. Our software is trusted by 3,500+ brands, running data permissioning at scale. From global retailers to media networks, fintechs, and AI-native companies, brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem.
As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.
The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.
At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity.
We’re a 70-person,...
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