Kikoff's credit building app is the the fastest way to build credit safely, with plans from $5/month. Backed by Lightspeed.
About the role
As an Associate Program Manager, CX, you'll shape how millions of customers experience Kikoff end to end, turning customer insight into the systems and improvements that make every interaction better. You'll pinpoint the highest-impact gaps, decide where AI automation, CX tooling, and measurement will move the needle for customers and the business, and take solutions from idea to completion in order to drive measurable impact. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–4 years experience in CX, Operations, Product Ops, Consulting, or similar roles, including hands-on customer experience or support operations work
- Hands-on experience with CX tools (Zendesk, chat platforms, CSAT tools)
- Strong analytical and problem-solving skills
- Ability to operate in ambiguous environments and drive execution
- Experience working cross-functionally with Product, Engineering, or Operations teams
- High ownership and bias toward action
More about this role
Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
As an Associate Program Manager, CX, you'll shape how millions of customers experience Kikoff end to end, turning customer insight into the systems and improvements that make every interaction better. You'll pinpoint the highest-impact gaps, decide where AI automation, CX tooling, and measurement will move the needle for customers and the business, and take...
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