Kikoff's credit building app is the the fastest way to build credit safely, with plans from $5/month. Backed by Lightspeed.
About the role
Complaints and disputes are where Kikoff finds out what it is actually doing for its customers. They also arrive with a clock attached: the law, the regulators, and our bank partner each set deadlines, and none of them move. Reporting to the Head of Compliance, you will own the way we manage and respond to complaints and disputes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in consumer financial services, including 3+ years owning complaints, disputes, or consumer compliance operations at a bank, fintech, lender, or servicer
- You have built or substantially rebuilt a complaints or disputes program and can walk through what you would do differently
- Deep experience applying AI to high-volume complaint and dispute work, such as organizing incoming volume, summarizing records, and preparing draft responses, with human review of every output
- Strong writing across three audiences: a customer who needs a plain answer, a regulator who will read that answer later, and leadership who needs the root cause and the fix
- Prior management or sustained mentorship experience, along with the appetite to hire and develop an analyst as the program grows
- Experience with credit-building, credit reporting, or lending products, and experience supporting examinations or audits
More about this role
Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
Complaints and disputes are where Kikoff finds out what it is actually doing for its customers. They also arrive with a clock attached: the law, the regulators, and our bank partner each set deadlines, and none of them move. Reporting to the Head of Compliance, you will own the way we manage and respond to complaints and disputes.
This role brings dedicated...
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