Due diligence is where deals slow down and margins disappear. From single transaction to complex, multi-jurisdiction deals, Litera transforms contract review into contract intelligence. Extract key provisions, answer deal-critical questions, and report... Backed by Insight.
About the role
Own Kira’s escalation queue in the Ministry of Education’s Spanish-language ticketing system: receive escalations from Ministry support teams, work tickets through to resolution, and document fixes in Spanish Resolve account, roster, and data issues directly, including user corrections, teacher-to-subject assignments, section moves, and content and access problems Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Professional fluency in Spanish and English, written and spoken
- 3+ years in a product-adjacent role such as solutions engineering, implementation, product operations, product management, or technical support for a SaaS product
- Strong product intuition: you’ve dug into user problems and helped solve them, beyond routing requests
- Comfortable in admin consoles, logs, and browser dev tools, and able to tell a bug from a configuration issue
- Comfortable using AI tools like Cursor or Claude to investigate issues and speed up your work
- A clear, calm, empathetic communicator who is polished with government stakeholders and comfortable working on-site with the client team
More about this role
We live in a world where technology is rapidly changing the educational experiences of students and teachers everywhere, and we have the opportunity to shape how this change takes place. Kira’s mission is to harness transformative AI technologies to make world-class personalized teaching and learning accessible to everyone. We are a rapidly growing startup backed by top-tier Venture Capital funds including New Enterprise Associates (NEA), Andrew Ng’s AI Fund, and Primavera.
Kira is powering one of the largest national AI-in-education deployments in the world. In partnership with the Government of El Salvador (GoES), we’re in 600+ schools today, scaling to 2,000+, and expanding to every subject in the next school year.
As our Product Support Engineer, reporting to our General Manager for Latin America, you’ll be Kira’s product expert inside the GoES offices. When something isn’t working, you’ll figure out why, resolve what can be resolved on the spot, and give our engineering team clear, actionable bug reports. This role is for someone with strong product intuition: you don’t just close tickets, you understand the user problem behind them and help solve it.
Own Kira’s escalation...
Browse similar: Startup jobs · Remote jobs