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Customer Support Engineer (Field Service)

KLA · Boise, ID · On-site

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About KLA

KLA is a leader in process control using advanced inspection tools, metrology systems, and computational analytics. Keep Looking Ahead.

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

What they're looking for

  • Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
  • Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment
  • Good interpersonal/communication skills in understanding customer needs
  • Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area
  • BS or equivalent years of experience
  • Walking – 30-60 minutes per day
More about this role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Customer Support Engineer (CSE)

Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at...

Read the full posting on KLA's site ↗

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