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Senior Customer Success Manager

Klarity · San Francisco (HQ) · On-site

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About Klarity

Within maps how work happens inside a company across every application, structure it into a Work Brain, and then decides which tasks stay with people and which move to agents. Backed by Scale Venture Partners.

About the role

Own portfolio health end-to-end: Run point on a $7M–$15M book of enterprise accounts sourced through Sales — renewal, expansion, and day-to-day relationship, from kickoff through steady state. Drive time-to-value: Own structured onboarding and implementation sprints that get customers to their first AI-driven outcome fast, with the same discipline as a 30-day milestone model. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Own a $7M–$15M book of enterprise AI accounts and move them from signed contract to realized, provable value — fast
  • Consulting-grade problem structuring: you know how much process rigor a given account actually needs, and you don't over- or under-engineer it
  • Executive presence: You run QBRs and exec readouts as comfortably as a working session with an admin-level user
  • Sharp analytical thinking: You reason from usage data and adoption metrics, not vibes, and move between root-cause detail and the board-level narrative in one breath
  • Outcome-oriented and scrappy: You hypothesize, hustle, and hone — and treat a stalled account as a puzzle to solve, not a status to report
More about this role

About Within

Tldr on us: Series B, $91M raised, 7x growth last year.

Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.

Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.

ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.

OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.

We move fast, reward agency, and care deeply about our customers, our team, and our mission.

Velocity: You're seeking a culture of rapid iteration and constant change that turns into lasting impact.

Agency: You're seeking a role where you can take initiative and embody ownership.

Care: You hold yourself to high standards, and enjoy close collaboration with others who care deeply and hold themselves to equally high standards.

Energy: You bring drive and optimism to everything you do. You thrive on finding...

Read the full posting on Klarity's site ↗

Customer Success

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