Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents. Backed by Accel.
About the role
Our high-touch customers are where the relationship, the stakes, and the revenue are biggest. This role makes sure that book is run like a business: clear on who we serve and how, deliberate about the experience we create, and measured on what it delivers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Design and pilot the moments that matter for high-touch customers: onboarding to value, executive engagement, business reviews, renewal and expansion plays
- Define what high-touch should mean: which customers qualify, what they get, and what outcome each touchpoint should create
- Turn customer feedback and data into specific changes to programs, playbooks, and engagement models
- Work with Product, Support, Marketing, and Sales to close gaps that customers feel across teams
- 5-8 years in Customer Success, CS Operations, strategy, or program management, ideally in SaaS, with time close to enterprise or high-touch customers
- You've designed a customer program or operating model and can show what changed because of it
More about this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Our high-touch customers are where the relationship, the stakes, and the revenue are biggest. This role makes sure that book is run like a business: clear on who we serve and how, deliberate about the experience we create, and measured on what it delivers.
This is half strategy, half operator. You'll design customer experiences and programs for our highest-value accounts, and you'll build the operating rhythm, metrics, and processes that keep the high-touch team effective as it grows. You'll work directly with CS leadership, CSMs, Sales, Support, Product, and Marketing, and you'll have room to shape how we serve our biggest customers.
- Design and pilot the...
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