Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents. Backed by Accel.
About the role
As a Lead IT Program Manager, you will be the operational backbone of Corporate IT. You will deliver our largest cross-functional initiatives, own how we plan and prioritize our portfolio, run our OKR process, and make the team run better through consistent Agile practices, continuous process improvement, and strong vendor management. You are AI-first in how you work: you use AI every day to move faster and help the teams around you do the same. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years of experience in program or project management, operational leadership, or strategic consulting, ideally in IT, infrastructure, or technical environments
- Proven, hands-on experience implementing and coaching Agile practices (Scrum, Kanban) across multiple teams, with the judgment to adapt them pragmatically to different kinds of work
- Experience establishing, running, and reporting on OKRs or a similar goal-setting framework with senior leaders
- Track record of leading process improvement: diagnosing inefficiencies, redesigning workflows, and driving adoption
- Experience scoping, planning, and delivering large, multi-team technical programs, including programs with budgets over $1M and close work with finance and procurement
- Working understanding of DevOps and CI/CD concepts (such as infrastructure as code and automated deployments) and how they shape planning and delivery. Hands-on experience is not required
More about this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo's Corporate IT team, part of Global Technology Solutions (GTS), provides technology systems, administration, and support to Klaviyos worldwide. Our goal is to give every Klaviyo a strong technology foundation to do great work. We solve problems with technology, embrace automation and AI, and support Klaviyo's continued scalability in a rapidly evolving environment.
Corporate IT brings together IT Support (SearchBar), IT Systems, IT Network, and IT Strategy & Operations. Our team works with modern DevOps practices and is moving toward configuration as code, infrastructure as code, and automating everything it can. The IT Strategy & Operations team develops...
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