Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents. Backed by Accel.
About the role
As Lead Technical Project Manager, you own delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement, quote-to-cash changes, customer success and support platform upgrades, and AI-enabled workflows that cut across Sales, Customer Success, Services, Finance, and Internal Audit. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from discovery through launch and hypercare
- Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering, including teams that don't report to you
- Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure decisions are documented and defensible
- Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments
- Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status reporting, testing, and documentation
- Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates on program craft
More about this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo's GTM Systems team builds and runs the systems that power marketing, sales, partnerships, customer success, and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems work and how the business runs on them, and who is excited to bring AI into how we plan, deliver, and operate.
Our GTM Systems team sits at the center of Klaviyo's GTM engine, connecting Salesforce, CPQ, billing and finance systems, customer success and support platforms, and professional services tooling. We own the roadmap that lets our teams move quickly,...
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