From APIs to AI, Kong is the fabric of modern connectivity. Centralize LLM access, automate API workflows, and secure your digital ecosystem at scale. Backed by Index, NEA and a16z.
About the role
Kong is scaling rapidly, and we are establishing an Executive IT Support function to provide seamless, frictionless technology experiences for our executive leadership team. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 5+ years in IT desktop support or systems engineering, with at least 2+ years supporting C-level executives, venture partners, or board members in a fast-paced technology or high-growth SaaS environment
More about this role
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
Kong is scaling rapidly, and we are establishing an Executive IT Support function to provide seamless, frictionless technology experiences for our executive leadership team.
As our first dedicated Senior Executive IT & Events Engineer, you will not only provide high-touch, "white-glove" support, but also act as a foundational architect for the service. You will define standard operating procedures (SOPs), establish executive SLAs, elevate corporate event production, and drive operational excellence across our IT ecosystem. Beyond executive care, you will bridge the gap between high-level leadership needs and our broader IT service desk and infrastructure engineering teams.
Define the Service Offering: Partner with IT leadership to design and document the Executive Support framework, including service tiers, SLAs, escalation protocols, and standard operating procedures.
Proactive VIP Experience: Build a proactive support...
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