From APIs to AI, Kong is the fabric of modern connectivity. Centralize LLM access, automate API workflows, and secure your digital ecosystem at scale. Backed by Index, NEA and a16z.
About the role
Kong is the connectivity layer of AI. We're a 6-time Gartner Magic Quadrant Leader and a Forrester Wave Leader, running in production at Fortune 500 scale. Every enterprise moving from “we're piloting AI” to “AI is in production” runs into the same wall: governance, security, and connectivity for a traffic pattern nobody built for. That's the opportunity in front of this team, and it's why Professional Services is one of the fastest-growing parts of this company right now. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in customer-facing engineering, professional services, or platform engineering, including 2+ years directly managing a technical, customer-facing team
- A track record of delivery leadership in API gateways, API management, integrations, or distributed systems platforms — deep enough that you can direct and evaluate your team's work, not just review it
- Experience managing staffing, capacity, and prioritization across a portfolio of concurrent enterprise engagements
- Strong Kubernetes and cloud-native infrastructure fluency — enough to unblock your team and hold your own with customer architects and executives
- Experience with major cloud providers: AWS, Azure, or GCP
- Comfort directing and evaluating automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling built by your team
More about this role
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
AI traffic is about to outrun API traffic the same way API traffic outran human traffic. Come lead the team that gets enterprises through that transition.
If you don't think you meet every bullet below, apply anyway. Nobody checks every box — we're looking for people who are strong in a few areas and hungry in the rest.
Kong is the connectivity layer of AI. We're a 6-time Gartner Magic Quadrant Leader and a Forrester Wave Leader, running in production at Fortune 500 scale. Every enterprise moving from “we're piloting AI” to “AI is in production” runs into the same wall: governance, security, and connectivity for a traffic pattern nobody built for. That's the opportunity in front of this team, and it's why Professional Services is one of the fastest-growing parts of this company right now.
We're hiring a Professional Services Manager to lead a team of Field Engineers and Engagement Managers across Kong's US Professional Services...
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