Backed by Techstars.
About the role
As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers for products such as deal capture, financial transactions, loans, debt ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction. Your work will drive exceptional outcomes for our clients, supporting their success and loyalty while advancing Kyriba's customer-centric mission. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Act as the primary support liaison for assigned Premium/Platinum accounts, reflecting professionalism and customer-centricity in every interaction
- Own the customer support experience end-to-end, including SLA monitoring, case workflow, and renewal support
- Partner closely with Account Managers, Support Managers, and Technical teams to ensure seamless customer experience and effective issue resolution
- Anticipate risks, proactively address recurring issues, and identify opportunities for product adoption or service improvement
- Represent customer needs internally, escalating and relaying feedback to product and leadership teams
- Deliver regular executive dashboards, case summaries, and health reports to both customers and internal stakeholders
More about this role
Dream Big. Go Beyond. Be Unstoppable.
Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.
We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.
As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers for products such as deal capture, financial transactions, loans, debt ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction. Your work will drive exceptional outcomes for our clients, supporting their success and loyalty while advancing Kyriba's customer-centric mission.
- Act as the primary support liaison for assigned Premium/Platinum accounts, reflecting...
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