LaunchDarkly helps teams safely manage code and AI agents in production with feature flags, progressive delivery, automated rollback, and runtime control. Backed by Bessemer, Insight and 500 Global.
About the role
LaunchDarkly is seeking a Pricing & Packaging Field Insights Lead to bring a practical, field-informed perspective to important pricing and packaging decisions. This role will work across Sales, Solutions Engineering, Customer Success, Deal Management, Finance, Product, and Marketing to understand how customers and field teams experience our current commercial model—and turn those insights into clear, evidence-based recommendations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in pricing and packaging, commercial strategy, revenue operations, sales strategy, deal desk, solutions engineering, customer success, or a closely related B2B SaaS function
- Direct experience working with customer-facing teams and interpreting feedback from live customer or deal contexts
- Demonstrated ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, and form a clear recommendation
- Strong commercial judgment, including the ability to assess customer value, field behavior, business impact, and operational tradeoffs
- Excellent written and verbal communication skills, with the ability to present a point of view to both executive stakeholders and field practitioners
- Ability to operate independently in a fast-moving, cross-functional environment and deliver against a defined project mandate within 3–6 months
More about this role
LaunchDarkly is seeking a Pricing & Packaging Field Insights Lead to bring a practical, field-informed perspective to important pricing and packaging decisions. This role will work across Sales, Solutions Engineering, Customer Success, Deal Management, Finance, Product, and Marketing to understand how customers and field teams experience our current commercial model—and turn those insights into clear, evidence-based recommendations.
The role is designed for a commercially minded operator who can engage directly with customer-facing teams, identify recurring friction and opportunity, evaluate options, and communicate a point of view to decision-makers. The successful candidate will help ensure that pricing and packaging decisions are not only analytically sound, but also understandable, sellable, and workable in real customer conversations.
This is a role with a focused mandate: gather and synthesize field insights, assess pricing and packaging alternatives, and recommend decisions that improve clarity, customer value communication, and field execution.
- The role will have a defined project plan, regular stakeholder reviews, and agreed decision milestones.
- The scope may evolve...
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