Backed by Accel.
About the role
This is a role for someone who thrives in motion. The Member Intake Coordinator is a high-volume, outbound-first position where you’ll be making 80–100+ member touchpoints daily across phone, SMS, and email, working to connect with members, build trust quickly, and guide them through the intake process with efficiency and warmth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in a high-volume outbound or client-facing role — patient outreach, member engagement, customer support, call center, BDR, or B2C client services
- Demonstrated ability to sustain 80–100+ daily outreach activities while managing multiple open cases
- Persuasive, empathetic communicator — you build trust fast, handle objections with patience, and know how to guide someone to a decision
- Strategic approach to outreach — you don’t just dial, you think about when, how, and why each touchpoint happens
- Tech-savvy and tool-fluent: comfortable across CRM, dialers, or outreach platforms and proactive about learning new systems
- Strong written communication across SMS and email
More about this role
Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.
We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.
This is a role for someone who thrives in motion. The Member Intake Coordinator is a high-volume, outbound-first position where you’ll be making 80–100+ member touchpoints daily across phone, SMS, and email, working to connect with members, build trust quickly, and guide them through the intake process with efficiency and warmth.
You won’t be reading...
Browse similar: Startup jobs · Remote jobs