Lemonade, America’s top-rated insurance company, protects your family and your belongings—at home, and everywhere else. Sign up in seconds, get paid in minutes. Backed by General Catalyst, GV and Entrepreneur First.
About the role
Take ownership of the complex and sensitive claims that fall outside automated handling — the ones where judgment, empathy, and experience actually matter Handle claims end to end across email, phone, and app for our customers — from first report to resolution Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Min. 3+ years of hands-on claims-handling experience
- Fluency in Dutch and English — you'll be switching between both daily
- Wft Basis and Wft Schade is a big plus
- A customer-first mindset: you investigate and resolve, you don't just process
- Comfort working in a fast-paced environment where priorities shift and you adapt quickly
- Empathy and patience that hold up even when a customer is stressed or frustrated
More about this role
We're looking for a CLX Advocate to help our Dutch customers through some of the most stressful moments they'll face as policyholders. You'll sit within our Claims Experience squad and own the full claims journey — from first report to resolution — making sure every interaction is fast, fair, and handled with real care. This job is for the most part remote, and we will ask you to come to the office once a week (and if needed).
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
Take ownership of the complex and sensitive claims that fall outside automated handling — the ones where judgment, empathy, and experience actually matter
Handle claims end to end across email, phone, and app for our customers — from first report to resolution
Investigate and settle claims...
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