Lemonade, America’s top-rated insurance company, protects your family and your belongings—at home, and everywhere else. Sign up in seconds, get paid in minutes. Backed by General Catalyst, GV and Entrepreneur First.
About the role
Are you genuinely curious about why things break? Do you get satisfaction from tracing a problem to its root, then fixing it—sometimes in code, sometimes in process, sometimes in how we talk to customers? Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–3+ years in customer support, success, or operations — with clear ownership of outcomes, not just ticket volume
- Native in French, and high-level English (B2+, near-native or native-level preferred)
- Proven experience with help-desk or CRM tools like Zendesk, Intercom, Salesforce, or similar
- A customer-first mindset: you investigate and resolve, you don't just process
- Genuine curiosity about how things work — the kind that leads you to ask "why" one more time than you probably should
- Empathy and patience that hold up even when a customer is stressed or frustrated
More about this role
Are you genuinely curious about why things break? Do you get satisfaction from tracing a problem to its root, then fixing it—sometimes in code, sometimes in process, sometimes in how we talk to customers?
We're looking for a Customer Experience Specialist for our French Market who cares as much about fixing the underlying issue as closing the ticket. You'll support our French market customers, but you won't stop at surface-level answers. You'll investigate, learn our product deeply, spot patterns, and push back when something doesn't make sense.
You'll work alongside our product and engineering teams, but as a real collaborator—not just a feedback funnel. When you see a customer struggle twice, you'll dig into why, propose a fix (whether that's a doc change, a prompt tweak, or a workflow improvement), and actually ship it.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI...
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