Lemonade, America’s top-rated insurance company, protects your family and your belongings—at home, and everywhere else. Sign up in seconds, get paid in minutes. Backed by General Catalyst, GV and Entrepreneur First.
About the role
Own product voice and communication quality through our internal system, setting the bar for clear, concise copy that reduces friction and turns confusing moments into intuitive ones - getting to the mind and heart of our users to drive real outcomes Define how we use and scale UX copy, support macros, and AI-generated product communication across human and automated channels Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of experience in UX writing, content design, content strategy, or a related role within a product-led company
- A portfolio that demonstrates your ability to turn complex, confusing moments into clear, intuitive experiences
- Deep understanding of microcopy best practices across flows, modals, error states, and onboarding
- Experience working with AI writing tools and a genuine curiosity for how automation shapes customer communication
- Strong cross-functional collaboration skills - you're comfortable working with Product, Engineering, Support, and CX teams simultaneously
- An eye for consistency and the ability to build systems, guidelines, and workflows that scale across teams
More about this role
We're looking for a User communication Product leader to own and evolve how Lemonade communicates with customers - across every product surface, channel, and AI-powered experience we ship.
This isn't a traditional writing role. Lemonade puts the written word at the core of everything, and you get to lead it. You'll own our internal system that enables humans and AI to explain complex insurance moments simply, consistently, and at scale. You'll set the bar for what "Lemonade-y" means in practice, and work through the most advanced and nuanced communication challenges we face.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
Own product voice and communication quality through our internal system, setting the bar for clear, concise copy that reduces friction and turns...
Browse similar: Startup jobs