B2B Marketing Company that helps Nonprofits and For-Profit Enterprises to connect with their supporters, making a lasting impact using personalized, hand-written communication. Backed by Volition Capital.
About the role
LettrLabs is disrupting a $30B industry by uniting AI with tangible marketing. When a storm hits, our platform geo-locates to zip code, activates direct mail campaigns in minutes, and tracks every conversion back to digital, driving 5x return on conversions and 3x year-on-year growth for our customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in Account Management, Customer Success, or a renewals and expansion role in B2B SaaS or a platform business, with ownership of a book of business and a retention and expansion number. [Confirm range]
- A track record of hitting renewal, retention, and expansion targets, and the ability to cite the numbers (GRR, NRR, renewal rate, expansion revenue)
- Experience managing enterprise or multi-location customers, ideally with multiple stakeholders and executive sponsors
- Comfort having commercial conversations: pricing, contract terms, renewals, and upsell
- Ability to analyze performance and spend data and explain it clearly to a customer. Experience in a business with a marketing, advertising, or agency component, and fluency in ROAS and attribution, is a strong plus
- High emotional intelligence with excellent interpersonal and communication skills across stakeholder levels, including executives
More about this role
LettrLabs is disrupting a $30B industry by uniting AI with tangible marketing. When a storm hits, our platform geo-locates to zip code, activates direct mail campaigns in minutes, and tracks every conversion back to digital, driving 5x return on conversions and 3x year-on-year growth for our customers.
As an Account Manager, you will own the commercial relationship with a book of annual enterprise accounts. Customer Success gets customers live and active. Your job is to keep them, grow them, and renew them. You will lead renewals, identify and close expansion and upsell opportunities, and make sure every customer can see, in numbers, what LettrLabs is returning on their spend. You will work hand in hand with Customer Success, Sales, and Product, and you will be measured on retention, expansion, and spend growth, not just relationship health.
Own the revenue relationship for a book of enterprise customers with direct, measurable impact on gross and net revenue retention.
Sell and grow a product that works: AI-triggered direct mail tied back to digital and tracked to conversion, with results customers can see.
Work directly with the CRO and the go-to-market team in a fast-growing...
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