Boost efficiency with Locus Robotics. Our AI-driven warehouse robotics solutions transform fulfillment, making automated warehouses smarter and faster.
About the role
Maintain and develop troubleshooting and customer communication playbooks. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience leading technical support teams for integrated hardware and software solutions
- Proven experience leading high-priority customer escalations and major incident (P1) response, including cross-functional coordination, communication, and recovery
- Exceptional communication and leadership skills, with the ability to navigate complex technical challenges and drive positive customer outcomes
- Proven ability to develop team leads and technical specialists, set clear performance expectations, and drive performance improvement
- Flexibility to support a 24/7 operational environment as critical incidents and team handoffs require
- Excellent written and verbal English communication skills, with the ability to clearly explain technical concepts, issues, and tradeoffs to both technical and non-technical audiences
More about this role
At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.
Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.
Step into a high-impact leadership role at the forefront of robotics. Lead the team delivering exceptional technical support to global Locus Robotics customers and help scale a world-class support organization. As Senior Customer Support Manager, Robotics, you’ll provide strategic and operational leadership for our Robotics Support Specialists (RSS) team, setting the direction, priorities, and standards for how we support our customers. You’ll build and develop a high-performing team, lead complex customer escalations and incident management, drive service quality and operational performance, and...
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