Stop chasing alerts. Logz.io's AI-powered observability platform unifies logs, metrics, and traces to cut MTTR, automate root cause analysis, and get ahead of issues before they impact users. Backed by General Catalyst.
About the role
Architectural Ownership: Manage all technical touchpoints for strategic customers, driving deep-tech onboarding, advanced enablement, architectural workshops, and complex issue resolution. Value Optimization: Analyze customer data pipelines and infrastructures to develop and execute technical strategies that maximize observability value and ROI. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 2+ years of experience as a solution engineer, technical account manager (TAM), or DevOps engineer with strong customer-facing capabilities
- Domain Expertise: Extensive hands-on technical experience in SaaS infrastructure, cloud architectures (AWS/Azure/GCP), observability solutions (log management, APM, tracing, and OpenTelemetry), and agentic solutions
- Technical Communication: Strong customer-facing engineering skills—expert at training engineering teams, whiteboarding complex cloud topologies, resolving technical roadblocks, and translating deep-tech architectures into clear business value
- Language Skills: Exceptional written and verbal professional communication skills in English
- Mindset: Driven, self-starter technical professional with a passion for problem-solving and a desire to constantly push boundaries in AI and observability technology
- Education: BA/BSc degree in Computer Science, Software Engineering, or equivalent deep technical experience.f you’re excited to make an impact, take ownership, and help shape the future of AI-powered observability, we’d love to meet you
More about this role
At Logz.io, we’re redefining observability for the age of AI. Trusted by 1,000+ customers worldwide, our platform helps engineering teams monitor, troubleshoot, and secure complex cloud environments. Now, with OrionIQ, we’re taking the next step toward AI-powered observability that doesn’t just detect problems, but helps teams understand and resolve them.
The Solution Engineer is a highly technical, core member of the sales and customer success organization, aligning our cutting-edge observability and agentic AI technologies with our enterprise customers' architectures. We are customer-obsessed, highly technical, and foster a team culture that is entrepreneurial, professional, and fun.
In this role, you will partner closely with Sales and Account Managers, bringing deep technical expertise to customer engagements, POCs, and solution validation. You will play a key role in demonstrating product value, driving successful adoption, and identifying technical opportunities for upsell and cross-sell, helping expand customer usage and drive revenue growth.
Workweek: Monday–Friday
Architectural Ownership: Manage all technical touchpoints for strategic customers, driving deep-tech...
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