Lorikeet provides AI customer support. Lorikeet offers its customers responsive, personalized, and effective support as table stakes. Backed by AirTree Ventures.
About the role
Our go-to-market team is growing fast (AEs, a new BDR team, demand gen, and a GTM Engineer), and the systems, processes, and knowledge that got us here were built by founders on the fly. This role exists to turn that into a real operating engine: one where every rep ramps quickly, knows exactly how to tell the Lorikeet story, and spends their time selling instead of fighting the CRM. You'll own training, operations, and process not just for sales, but for our Forward Deployed team too. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Understand what it takes to sell, whether from a sales role yourself or from working closely alongside reps in enablement or ops (ideally in B2B SaaS)
- Have experience building an enablement program from the ground up
- Are equally at home running a training session and building a pipeline report. You like both the people side and the systems side
- Get genuinely annoyed by messy data and broken processes, and fix them rather than work around them
- Can take a complex, technical product and make it simple for reps to explain (and for buyers to understand)
- Are already using AI to automate parts of your work and want to go much further (bonus points if you've built something for yourself or your team)
More about this role
Lorikeet is redefining what customer support looks like — and we're just getting started.
We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.
We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.
Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.
If you want to build something that genuinely changes how businesses and customers interact — this is the place.
Our go-to-market team is growing fast (AEs, a new BDR team,...
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