Lorikeet provides AI customer support. Lorikeet offers its customers responsive, personalized, and effective support as table stakes. Backed by AirTree Ventures.
About the role
Our largest customers bring us their support teams’ hardest problems, like a stolen card, a disputed payment or a patient asking about their prescription, in highly regulated environments and at volumes where small mistakes are expensive. Lorikeet's Concierge handles the full lifecycle of customer interactions across channels and systems, following each customer's policies and knowing when to tag in a human. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Have 6+ years of owning high-stakes customer outcomes, whether in account leadership, product, consulting, a forward-deployed role or as a founder. Your title matters less than whether you were accountable for the result
- Have built trusted relationships with executives at enterprise customers, and grown those accounts through renewals and expansions
- Have worked at a startup or scale-up and enjoy building the process while you’re running it
- Have built things with AI yourself, and can talk honestly about what worked and what didn’t
- Can dig into API docs, conversation logs and usage data to figure out what’s going wrong, without waiting for someone else to find the answer
- Have made the team around you better, whether by managing people or by building the systems they rely on
More about this role
Lorikeet is redefining what customer support looks like — and we're just getting started.
We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.
We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.
Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.
If you want to build something that genuinely changes how businesses and customers interact — this is the place.
Our largest customers bring us their support teams’ hardest...
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